These Terms of Service ("Terms") govern your access to and use of Clovert ("the Service"). By creating an account or using the Service, you agree to these Terms. Please read them carefully.
1. The Service
Clovert is a cloud-based HR and performance management platform that provides tools for performance reviews, OKR goal tracking, Individual Development Plans (IDPs), 9-Box talent mapping, and related HR workflows.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
2. Accounts & Registration
- You must provide accurate and complete information when registering.
- You are responsible for maintaining the confidentiality of your login credentials.
- You must use a valid work email address to register. Personal email addresses (Gmail, Yahoo, etc.) are not permitted.
- One account per company. You may not create multiple accounts to circumvent plan limits.
- You must verify your email address before accessing the Service.
- You must be at least 18 years old to create an account.
3. Plans & Billing
- Starter (Free): Up to 5 employee profiles. No payment required. Available indefinitely.
- Growth / Business / Scale: Paid plans with fixed monthly pricing based on employee count buckets. Pricing is displayed at clovert.eu/#pricing.
- Employee count: Plan limits apply to the total number of employee profiles in the system, not the number of users who log in.
- We reserve the right to change pricing with 30 days' notice to existing subscribers.
- No refunds are provided for partial billing periods.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable laws.
- Upload or transmit malicious code, viruses, or harmful content.
- Attempt to gain unauthorised access to other accounts or systems.
- Use the Service to process data of individuals without their knowledge and a lawful basis under GDPR.
- Resell, sublicense, or commercially exploit the Service without written permission.
- Reverse-engineer, decompile, or attempt to extract the source code of the Service.
- Use automated scripts or bots to interact with the Service.
5. Data Ownership & GDPR
- Your data is yours. You retain full ownership of all data you enter into the platform.
- You are the data controller for employee data you enter. Clovert acts as a data processor on your behalf.
- You are responsible for ensuring you have a lawful basis under GDPR to process employee personal data in Clovert.
- You are responsible for informing your employees that their data is processed in Clovert.
- Upon account termination, you may request a full export of your data. Data is permanently deleted within 30 days of account closure.
6. Intellectual Property
The Clovert platform, including its design, code, and content, is the intellectual property of Clovert. You may not copy, reproduce, or create derivative works from the platform without written permission.
You grant Clovert a limited licence to store and process your data solely to provide the Service.
7. Service Availability & SLA
- We target 99.5% monthly uptime for paid plans.
- Planned maintenance will be communicated in advance where possible.
- The Service is provided "as is" on the Starter (free) plan with no uptime guarantee.
8. Limitation of Liability
To the maximum extent permitted by law, Clovert shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you shall not exceed the amount you paid us in the 3 months preceding the claim.
9. Termination
- You may cancel your account at any time from within the platform or by emailing hello@clovert.eu.
- We may suspend or terminate your account for violation of these Terms, with or without notice.
- Upon termination, your right to access the Service ceases immediately.
10. Governing Law
These Terms are governed by the laws of the Republic of Croatia and applicable European Union law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Croatia.
11. Changes to These Terms
We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.