Terms of Service

1. The Service

Clovert is a cloud-based performance management platform providing performance reviews, goals and OKRs, individual development plans, skills and competency management, 360° feedback, 9-Box talent mapping, and people analytics.

We may add, change or remove features as the Service develops. Where a change materially reduces functionality you rely on, we will make reasonable efforts to give advance notice.

2. Accounts

• You must provide accurate and complete information when registering.
• Registration requires a valid work email address; personal email domains are not accepted for creating a company account.
• You are responsible for keeping your credentials confidential and for activity carried out through your account, unless that activity results from unauthorised access not caused by your failure to protect those credentials.
• Notify us promptly if you suspect unauthorised access.
• One account per company. You may not create multiple accounts to circumvent plan limits.
• You must be at least 18 years old to create an account.

3. Plans & Billing

Starter (free). Up to 5 employee profiles, no payment required.

Paid plans. Fixed monthly pricing based on employee count. Current pricing is shown at clovert.eu.

Employee count. Plan limits apply to the total number of employee profiles stored, not to the number of people who log in.

Unless otherwise stated, subscriptions renew automatically for the applicable billing period. You may cancel future renewals at any time. Cancellation does not entitle you to a refund for a partially used billing period.

We may change pricing for future billing periods and will give existing paid customers at least 30 days' notice of material changes.

4. Acceptable Use

You must not:

• use the Service for unlawful purposes or in breach of applicable law;
• upload malicious code, malware or harmful content;
• attempt to access another account or system without authorisation;
• interfere with the operation or security of the Service;
• enter personal data about individuals without an appropriate legal basis;
• resell, sublicense or commercially exploit the Service without our written permission;
• reverse-engineer, decompile or attempt to extract the source code;
• circumvent technical limitations or plan restrictions;
• use automated scripts, bots or scraping tools without our written permission.

5. Your Data & GDPR

Your data is yours. You retain ownership of all data you and your organisation enter into Clovert ("Customer Data").

Where you use Clovert to process employee data, your organisation acts as the data controller and Clovert acts as the data processor. This relationship is set out in our Data Processing Agreement, which forms part of these Terms.

You are responsible for ensuring that:

• you have an appropriate legal basis for processing the personal data you enter;
• your employees receive appropriate privacy information;
• the data you enter is accurate and appropriate for its purpose;
• you comply with applicable employment, privacy and data protection law.

We grant ourselves only the limited rights necessary to host, process, transmit and back up Customer Data for the purpose of providing and securing the Service. We do not acquire ownership of Customer Data and we do not sell it.

6. Data Export & Deletion

You may export your Customer Data at any time during your subscription and for a reasonable period after termination. Where technically feasible, exports are provided in commonly used machine-readable formats.

Following account closure, Customer Data is deleted within 30 days, except where retention is required by law. Backup copies may persist for a short period before being overwritten through normal backup cycles.

7. Intellectual Property

Clovert and its underlying software, design, interfaces and documentation are owned by or licensed to us. Nothing in these Terms transfers ownership of the platform to you.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes for the duration of your subscription.

8. Service Availability

We aim to keep the Service reliable and available. For paid plans we target 99.5% monthly availability. This is a target rather than a contractual service-level commitment unless a separate written SLA has been agreed.

Planned maintenance will be communicated in advance where reasonably possible. The free plan is provided without an availability guarantee.

9. Disclaimer & Limitation of Liability

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, entirely error-free, or that every feature will meet every requirement.

Clovert provides software tools and does not provide legal, employment-law, tax or other professional advice. You remain responsible for your employment and HR decisions and for how you use information generated by the Service.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages. Our aggregate liability will not exceed the fees you paid in the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Suspension & Termination

You may cancel your account at any time from within the platform or by emailing hello@clovert.eu.

We may suspend or terminate access where reasonably necessary to protect the security of the Service, prevent unlawful or abusive use, investigate a security incident, address a serious breach of these Terms, or address non-payment.

Where reasonably possible we will give notice and an opportunity to resolve the issue first, unless immediate action is necessary. Following termination, Customer Data is handled as described in section 6.

11. Changes & Governing Law

We may update these Terms as the Service develops. For material changes we will give at least 14 days' notice, unless a shorter period is required for legal, security or regulatory reasons. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the Republic of Croatia together with applicable European Union law. Disputes are subject to the jurisdiction of the competent courts in Croatia, subject to any mandatory rules that may apply.

Full legal entity details, including registered name and tax identification number, will be published here once business registration is complete.